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General
With which payment methods can I pay?
iDEAL
Bancontact / Mister Cash
Paypal
Visa / Mastercard
What happens after an order is placed?
Once we have received your order, you will receive confirmation in an email that will include all the order information. Have you not received an email? Check whether the confirmation is in the folder with junk mail or spam. If it is not, please contact...
When can I expect my order?
Unless stated otherwise for the product in question, we dispatch items within 3 days after receipt of the order and, where appropriate, advance payment.
With which parcel service is my order sent?
DPD
How can I create an account?
Go to log in, then click on 'new customers' to create a new account as follows: First enter your first and last name and then your email address. Finally, enter a strong password.
I can't log in. What should I do?
First check to see whether you have entered the right email address and password. Have you forgotten your password? Click on 'forgotten password' and enter your email address. We will send you a link to change your password. If the problem persists, ...
How do I log out?
To log out, go to the top right of the screen and click on 'account'. The words 'log out' will then appear. Click on this option and you will be logged out automatically.
How do I change my account details?
To change your account, you first have to be logged in. When you are logged in, you can click on 'account' at the top right of the screen. Then click on 'my account' to go to a new page where you can edit your details but also view orders and change ...
How do I change my password?
You have to be logged in to change your password. If you cannot log in, first check the information under 'I can't log in. What should I do?' After logging in, go to the top right of the screen and click on 'account' to go to a new page with your account...
I have forgotten my password. What should I do?
First, click on 'forgot your password?' and then enter your email address. Then click on 'send' and we will send you a link to change your password.
My desired item is out of stock. What should I do?
If we do not have the item you require in stock, it cannot be ordered through our web shop at the moment. You can always call or email us to ask when an item will be in stock. There may be another product that resembles the product you are looking for...
How do I terminate my account?
Send us an email if you want to terminate your account. We will then delete your account and all your data will be removed from our records at the same time.
Order
How can I place an order?
When you have found the product you want, click on the 'add to cart' button. The product you select will then be sent to your shopping cart at the top right of the screen. Click on the shopping cart to see everything it contains. Are you happy with the...
The product is out of stock. What should I do?
You cannot order a product that is not in stock. If you want to know when the product will be in stock again, please contact us and we will reply as soon as possible. info@pondproducts.shop.
How can I cancel an order?
Have you changed your mind after placing your order? Do you want to cancel the order? Please contact us as soon as possible by sending an email to info@pondproducts.shop.
I have paid but the order has not been processed. What should I do?
Have you not received a confirmation email from us with the invoice? Please get in touch by phone or email. We will then take a look to see what the problem is and send you an invoice. info@pondproducts.shop
Order not received. What should I do now?
Unless stated otherwise for the product in question, we dispatch items within 3 working days after receipt of the order and, where applicable, receipt of advance payment. If you have not received the order yet, and you have not heard from us, please ...
What are the costs of postage and packing?
The charge for sending orders to the Netherlands is 5 euros.
We also ship to the following countries:
| Land: Austria Belgium Bulgaria Croatia Cyprus Denmark Estonia Finland France Germany Great Britain Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Monaco Netherlands Norway Poland Portugal Romania Slovakia Slovenia |
Shipping costs in euros (€): 13.50 6.00 19.90 13.50 13.50 13.50 19.90 19.90 9.00 6.00 9.00 24.00 13.50 19.90 19.90 19.90 19.90 13.50 19.90 9.00 5.00 24.50 13.50 19.90 19.50 19.90 19.90 |
How do I shop safely?
You are advised to change your password regularly.
Delivery
How do I choose my delivery address?
You can choose the delivery address when you place an order. Enter the address where the package is to be delivered, and the rest of your data, under the delivery address.
Package not delivered or complete. What should I do now?
Get in touch with us and we will reply as soon as possible. info@pondproducts.shop.
Which parcel service will deliver my order?
All orders are delivered by DPD Parcel Service. Information about DPD Netherlands can be found here: https://www.dpd.com/en
Return
How should I return my order?
Right of withdrawal: In the event of a consumer purchase as provided for in the Dutch Distance Sales Act (Article 7:5 of the Netherlands Civil Code), the buyer has the right to return the goods (or part thereof) within a period of 14 working days without...
Return not refunded. What should I do now?
Get in touch with us and we will reply as soon as possible. info@pondproducts.shop.
When can I expect the refund after returning an order?
Once we have received the returned product, it takes an average of 2 to 3 days before the refund reaches your account.
