Privacy statement

25 May 2018

Your privacy is very important to Velda BV. We therefore comply with privacy legislation. So your data are safe with us and we will always use them correctly. In this privacy statement, we explain what we do at the web shop with information that we acquire about you.
If you have any questions, or want to know exactly what information we collect about you, please contact Velda B.V.

Handling orders

When you place an order with us, we use your personal data so that we can handle it properly. We are permitted to pass on your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
That means we use your payment details, name and address, email address, telephone number and invoicing address. We keep this information until your order has been completed and for the following seven years (that is the legal retention period).

Statistics and profiling

We manage statistics about the use of our web shop. We use those statistics to improve our website and, for example, to display relevant advertising only. We can combine your personal data to learn more about you. If you do not want us to do so, you can inform us accordingly and we will block your IP address in our systems. Needless to say, we will respect your privacy at all times.


We are happy to send you our newsletter with our tips, advice and news for a healthy pond. We do this by email.
You can object to receiving this advertising at any time. Every email contains an link to unsubscribe. You can block us or use the unsubscribe option.

Sharing information with other companies or institutions

We will not pass on your personal information without reason to other companies or institutions, with the exception of Google, Facebook, YouTube, Pinterest, Instagram and Mailchimp and if we are legally obliged to so (for example in response to a request from the police if they suspect a crime has been committed).
Our web shop includes social media buttons. The administrators of these services use those buttons to collect your personal data.


Our web shop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it all the time. But they also allow us to see that you are visiting us again.
You can disable cookies using your browser but some parts of our web shop will then stop working properly.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have signed a processor contract with Google. It includes strict agreements about the information they can collect (IP address, the date and time of the visit, the URL of the referring site, the pages visited on our website; information about the browser used). We do not allow Google to use the Analytics information obtained for other Google services. We require Google to anonymise the IP addresses.

Changes to this privacy statement

If our web shop changes, we must of course amend the privacy statement accordingly. So always take note of the date above and check regularly for new versions. We will do our best to inform you separately about any changes.

Access to your data, making amendments and deleting the data

If you have any questions or want to know what personal information we have about you, you can always contact us. You can find our contact details below.
You have the following rights:
- you can demand an explanation of the personal data we have collected and what we do with it, access the precise personal data we have, and have errors corrected
- instruct us to delete personal data and withdraw permission for the use of personal data
- object to a particular use

Please note that you should always clearly state who you are so that we can be sure that we do not modify or delete the wrong person's data.

Submitting a complaint

If you think that we are not helping you correctly, you are entitled to file a complaint with the competent authority, the Dutch Data Protection Authority.

Contact details

Velda B.V.
De Giem 25
7547 SW Enschede
+31 (0)53 – 432 43 20