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Frequently Asked Questions

  1. There are no frequently asked questions was found.

Latest Questions

  1. When can I expect the refund after returning an order?

    Once we have received the returned product, it takes an average of 2 to 3 days before the refund reaches your account.

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  2. Return not refunded. What should I do now?

    Get in touch with us and we will reply as soon as possible. info@pondproducts.shop.

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  3. How should I return my order?

    Right of withdrawal:

    In the event of a consumer purchase as provided for in the Dutch Distance Sales Act (Article 7:5 of the Netherlands Civil Code), the buyer has the right to return the goods (or part thereof) within a period of 14 working days without stating a reason. This period begins when the ordered items have been delivered. If the customer does not return the goods to Pondproducts.shop before the end of this period, the purchase will considered to have been effected. The customer must prove that the goods delivered have been returned in time, for example in the form of a document showing that they have been sent by post. The goods must be returned in the original packaging (including accessories and accompanying documentation) and be in new condition. If the goods have been used by the buyer, have been encumbered or in any way damaged, the right to cancel the sale as stated in the act shall cease to apply. In accordance with the provisions of the previous sentence, Pondproducts.shop will ensure that the full purchase price, including the shipping costs charged, will be repaid to the customer within 30 days of receiving the returned goods. The return of the delivered goods will be entirely at the expense and risk of the customer.

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  4. Which parcel service will deliver my order?

    All orders are delivered by DPD Parcel Service. Information about DPD Netherlands can be found here: https://www.dpd.com/en

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  5. Package not delivered or complete. What should I do now?

    Get in touch with us and we will reply as soon as possible. info@pondproducts.shop.

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  6. How do I choose my delivery address?

    You can choose the delivery address when you place an order. Enter the address where the package is to be delivered, and the rest of your data, under the delivery address.

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  7. How do I shop safely?

    You are advised to change your password regularly.

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  8. What are the costs of postage and packing?

    The charge for sending orders to the Netherlands is 5 euros.

    We also ship to the following countries:

    Shipping costs:

    Country:
    Austria
    Belgium
    Bulgaria
    Croatia
    Cyprus
    Denmark
    Estonia
    Finland
    France
    Germany
    Great Brittain 
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Monaco
    Netherlands
    Norway
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Shipping costs in euros (€): 
    13.50
      6.00
    19.90
    13.50
    13.50
    13.50
    19.90
    19.90
      9.00
      6.00
      9.00
    24.00
    13.50
    19.90
    19.90
    19.90
    19.90
    13.50
    19.90
      9.00
      5.00
    24.50
    13.50
    19.90
    19.50
    19.90
    19.90
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