Terms and Conditions for the pond products webshop / Customer Service
• Applicability of the Terms and Conditions:
Our services and products are supplied exclusively subject to the following Terms and Conditions.
• Establishment of agreement:
The purchase agreement is established by your order as a customer and by the delivery of the goods.
• Your contract partner:
The agreement is concluded with Velda BV, unless explicitly stated otherwise:
De Giem 25, 7547 SW Enschede - NL
P.O. Box 29, 7500 AA Enschede - NL
Trade register: Chamber of Commerce Enschede, no. 06061323
VAT no. NL 008565417 BO1
The prices quoted on our website are in euros. They include the statutory VAT and, unless agreed otherwise, do not include shipping costs.
You can pay online securely by selecting the payment method: iDEAL, PayPal or Credit Card.
Unless stated otherwise for the product in question, we dispatch goods within 3 days after receipt of the order and, where applicable, receipt of advance payment.
• Right of withdrawal:
In the event of a consumer purchase as provided for in the Dutch Distance Sales Act (Section 7:5 of the Netherlands Civil Code), the buyer has the right to return the goods (or parts thereof) within a period of 14 working days without stating a reason. This period begins when the ordered goods have been delivered. If the customer does not return the goods to Velda before the end of this period, the purchase will considered to have been effected. The customer must prove that the goods delivered have been returned in time, for example in the form of a document showing that they have been sent by post. The goods must be returned in the original packaging (including accessories and accompanying documentation) and be in new condition. If the goods have been used by the buyer, have been encumbered or in any way damaged, the right to cancel the sale as stated in the act shall cease to apply. In accordance with the provisions of the previous sentence, Velda will ensure that the full purchase price, including the shipping costs charged, will be repaid to the customer within 30 days of receiving the returned goods. The return of the delivered goods will be entirely at the expense and risk of the customer.
• Retention of title:
Until full and final payment for the goods has been received, the goods will remain our property.
• Risk transfer:
If you are a business customer, the risk of any accidental loss or damage to the goods will be transferred to you in the case of a distance sale when the goods are delivered to the forwarding agent, carrier or the person or business commissioned with the execution of the transportation of the shipment.
• Disclaimer and warranty terms:
The statutory disclaimers shall apply with the following amendments:
1. In the case of any purchase of used goods, your claims pursuant to defects will expire one year after receipt of the goods.
2. Insofar as you are a business customer and the order is for the purposes of your trade, your claims will expire one year after receipt of the goods.
We assume no liability for slightly negligent breaches of duty provided this does not pertain to essential obligations under the agreement, damages from injury to life, body or health, or warranties, or concern claims pursuant to the Product Liability Act. The same applies to breaches of duty by our representatives.